Backed by our global‑local dual‑drive service network, we focus on fast response, professional support, and long‑term protection to fully safeguard the stable operation of your products and ensure a truly worry‑free cooperation experience.

Installation, Commissioning & Technical Guidance

We offer both remote and on‑site service modes for maximum flexibility and professional execution. Our remote support includes multilingual video tutorials and real‑time assistance from online engineers who provide step‑by‑step guidance for installation and configuration. For key projects such as large venues and commercial complexes, we can dispatch senior engineers to your location to perform precise calibration, system integration, and functional acceptance, ensuring your products are quickly put into use and project timelines are significantly shortened.

Tiered Technical Training Services

We provide a customized three‑level technical empowerment system to help your team achieve independent operation and maintenance. The basic level focuses on device operation, brightness adjustment, and daily maintenance. The intermediate level specializes in module replacement, troubleshooting, and system optimization. The advanced level offers engineer‑level training that deeply explains product principles and solutions for complex issues, complemented by multilingual training manuals and video tutorials to make technical learning more efficient and practical.

7×24 Comprehensive Operation & Maintenance Support

We have established a multilingual dedicated service hotline and online customer support center that operates 24/7 to respond to your needs. We guarantee a 1‑hour response time for inquiries and a targeted solution within 4 hours. Using our remote diagnosis system, we can perform software upgrades, parameter adjustments, and troubleshooting, resolving over 80% of common issues without the need for on‑site visits and significantly reducing downtime losses.

After‑Sales Warranty Service

For all products purchased from our company, any non‑human‑induced failures during the warranty period will receive our immediate attention. We will provide a targeted solution and ship the required replacement parts free of charge. Our professional after‑sales team will follow up throughout the entire process, ensuring that your products can be used overseas with complete peace of mind.